Cash App has experienced several issues and criticisms recently, including:
- Technical problems such as login issues, app crashes, problems with linking bank accounts, delayed payments, and difficulties with Bitcoin transactions have been reported by users and monitored by outage tracking services. These issues sometimes affect app availability, functionality, and transaction processing, though many have been resolved or acknowledged by Cash App
- More seriously, the Consumer Financial Protection Bureau (CFPB) ordered Cash App's operator, Block, Inc., to pay $175 million due to failures in fraud prevention and customer service. The CFPB found that Block employed weak security protocols, inadequately investigated unauthorized transactions, and misled users into thinking disputes were their banks' responsibility. The company also provided poor customer support, often inaccessible by phone, and failed to protect users from fraudsters posing as Cash App representatives. As a result, Block must refund affected consumers, improve customer service with 24-hour live support, and pay a $55 million penalty
- Cash App sometimes locks accounts temporarily if unusual activity is detected to protect users, which can cause inconvenience but is part of their security measures
In summary, while Cash App is a popular payment platform, it has faced technical outages and significant regulatory penalties for security and customer service shortcomings. Users have reported various app issues, and the company has been mandated to improve fraud handling and customer support substantially
