Zendesk is a cloud-based customer service software that helps businesses build and maintain strong relationships with their customers. It was founded in 2007 and has since become a leading provider of customer engagement solutions, trusted by over 200,000 customers. The company offers a range of products and features designed to streamline customer support and improve the overall customer experience.
At its core, Zendesk is a customer support platform that allows businesses to connect with their customers on various channels, including text, mobile, phone, email, live chat, and social media. The software brings all customer interactions to one easy-to-use platform, making it simple to track support requests, answer questions quickly, and monitor the effectiveness of customer service agents.
Some key features of Zendesk include:
- Zendesk Guide: A self-service knowledge base solution that enables businesses to deliver smarter answers to customers and agents quickly.
- Zendesk Support: A support ticketing system that helps businesses track, prioritize, and solve customer support issues.
- Customizable tools: Zendesk offers customizable tools to build customer service portals, knowledge bases, and online communities.
The software is designed to be user-friendly and offers a quick time to value, allowing businesses to save time and money. A Total Economic Impact™ (TEI) study by Forrester showed a 286% return on investment over three years for businesses using Zendesk.
