If an emergency alert is not received, one should first check their mobile phone settings to ensure emergency alerts are enabled. It is important to confirm that the phone is capable of receiving such alerts (most phones made after 2017 usually are), has up-to-date software, and is within cellular coverage with the phone not in airplane mode or turned off. Sometimes alerts may not be received if the phone is connected to WiFi only, or if there is poor cellular signal. Restarting the phone, toggling alert settings on and off, or contacting the mobile service provider to verify participation in the Wireless Emergency Alerts (WEA) system can help resolve issues. Additionally, one should stay informed through multiple sources such as radio, TV, or trusted websites for emergency updates. In case of an alert, following instructions such as seeking shelter immediately is crucial, regardless of receiving a direct alert on the phone.
What to do if no alert is received:
- Check phone settings to ensure emergency alerts (Wireless Emergency Alerts, Government Alerts) are enabled.
- Ensure the phone is not in airplane mode, turned off, or outside cellular coverage.
- Confirm that the phone supports emergency alerts and has updated software.
- Restart the phone or toggle alert settings to refresh reception.
- Contact your mobile carrier if issues persist.
- Stay informed by tuning into radio, TV, or online news for emergency instructions.
- In an emergency, seek shelter and follow safety measures regardless of phone alerts.
