The statement that is NOT true about a disenrollment is: "Disenrollment requests can be taken verbally." Key points about disenrollment:
- Disenrollment applies when coverage ends after a member's effective date.
- Disenrollment can be voluntary or involuntary.
- Voluntary disenrollments are initiated by the member and can generally occur beyond specific periods such as the Annual Election Period (AEP) or Open Enrollment Period (OEP) for Medicare Advantage or Medicare Advantage Prescription Drug plans.
- However, disenrollment requests cannot be accepted verbally; they typically require a formal written request or other specified methods.
Thus, the false statement is that disenrollment requests can be taken verbally, which is not true.
