who are capita

Capita plc is a leading international business process outsourcing and professional services company headquartered in London. It is the largest outsourcing firm in the United Kingdom, serving clients in both public and private sectors, including central government, local government, and various industries. Established in 1984 as a part of the Chartered Institute of Public Finance and Accountancy, Capita became independent in 1987 and is publicly listed on the London Stock Exchange. The company operates across eight countries, predominantly in the UK and Europe, with a workforce of about 34,000 colleagues. Capita helps organizations run complex business processes more efficiently by providing people-based services supported by advanced technology. Its key focus areas include central and local government services, defense, learning, fire and security, contact centers, and pension solutions. The company handles millions of customer interactions annually, supports millions of pension schemes, and manages council tax collection and utility services. Despite being UK-focused, Capita has operations extending across Europe, Africa, and Asia. It has experienced both growth through acquisitions and challenges, including cyber-security incidents and financial pressures, but continues to impact various sectors deeply by improving customer experiences and operational efficiencies.