If you have questions about repayment plans, your primary contact should be your loan servicer or lender. They handle your account and can provide detailed, personalized information about repayment options, including federal or private loans
. For federal student loans, you can find your loan servicer by logging into your Federal Student Aid account at StudentAid.gov or by calling Federal Student Aid at 1-800-433-3243
. Each servicer has dedicated customer service representatives to assist with repayment plans, payment details, and changes to your plan
. Examples of federal loan servicers include Navient, Nelnet, and FedLoan Servicing, each with their own contact numbers and websites
. Additionally, you can contact the U.S. Department of Education’s office of Federal Student Aid for general questions about aid, FAFSA, and loan repayment at 1-800-433-3243 or via their contact page
. If you need further assistance, nonprofit credit counseling agencies, the Consumer Financial Protection Bureau, or a student loan ombudsman can offer guidance and help mediate disputes
. For complex issues, consulting a student loan lawyer is also an option
. In summary, the best contacts for repayment plan questions are:
- Your assigned loan servicer or lender (first point of contact)
- Federal Student Aid Information Center (for general federal loan questions)
- Nonprofit credit counseling agencies or government resources (for advice)
- Student loan ombudsman or lawyer (for disputes or complex cases)
