Direct answer: There are several common reasons you might not be seeing Facebook comments, plus practical steps to troubleshoot. Start with the likely causes and then try the fixes in order. Likely causes
- Privacy and visibility settings: The person who posted may have restricted who can see comments (for example, post audience settings or group privacy). If you’re not in the allowed audience, comments may be hidden from you.
- Comment moderation: Page admins or group moderators may hide or remove certain comments, or Facebook may auto-hide content that violates policies. This can make comments appear missing even though they exist for others.
- Comment filtering and relevance: Facebook sometimes collapses or hides comments based on relevance, spam detection, or local filters (including “most relevant” versus “top” sorts). You might be viewing a limited subset of comments.
- App/browser issues: Outdated apps, cached data, or browser cache can prevent comments from loading properly. A temporary server side issue can also affect visibility.
- Network or device issues: Slow or unstable internet connections can cause comments to fail to load or appear delayed.
- Blocking or restrictions: If the commenter has blocked you, or if there are mutual restrictions or safety blocks, their comments may not appear to you.
Practical fixes (try in order)
- Refresh and restart: Reload the post, and if on mobile, close and reopen the app; on desktop, refresh the page. If needed, sign out and back in to refresh your session.
- Check for updates: Ensure your Facebook app is up to date, or if you’re using a browser, refresh or try a different browser to rule out client issues.
- Clear cache: Clear your browser cache or app cache to remove stale data that might block loading of comments.
- Review audience and permissions: Verify the post’s privacy settings and whether you’re within the allowed audience for viewing comments. If you’re not, you may need to be granted access or switch to a post you can view.
- Look for hidden or collapsed threads: Some comments may be collapsed or hidden as part of the “most relevant” view. Click on “All comments” or expand threads if available.
- Check moderation indicators: If you’re the page owner or admin, review moderation or filter settings that may be hiding comments, and adjust as needed. If you’re a viewer, you may not be able to modify these.
- Test with another account or device: See if the comments appear when using a different account or device to determine if the issue is account- or device-specific.
- Monitor for outages: Heavy traffic or platform updates can cause temporary loading issues. If this is widespread, it’s usually resolved quickly by Facebook.
When to seek more help
- If the issue persists across multiple posts, groups, accounts, and devices, there may be a broader account or policy issue. You can check Facebook Help Center or community forums for reported outages and guidance, or contact Facebook support if needed.
If you can share a little more context (e.g., whether this is on a personal post, a group, or an ad; whether others can see the comments; and the device/browser you’re using), a more targeted set of steps can be provided.
