The Square app or Square system may not be working due to a variety of common issues such as outdated app or device software, permissions not enabled (location, microphone, camera, Bluetooth), connectivity problems, or hardware malfunctions. Troubleshooting steps generally include updating the app and device OS, enabling necessary permissions, restarting the device and app, and checking the internet connection. For Square Register hardware, confirming software updates and restarting the device can help. Specific features like "Tap to Pay" may not work if NFC or developer mode settings are interfering or if devices are not properly paired via Bluetooth. System-wide downtimes are rare but can also cause such issues. Here are some detailed troubleshooting suggestions:
- Ensure your mobile device and Square app are up to date.
- Enable location services and other permissions needed by Square (microphone, camera, Bluetooth, local network).
- Restart your mobile device and the Square app.
- For hardware like Square Register or Square Reader, verify software updates and restart the device.
- If using Tap to Pay, ensure NFC is enabled on your device and developer mode is off.
- Re-pair Bluetooth devices if necessary.
- Check your internet connection.
- If offline mode is enabled with pending payments, make sure not to delete the app or reset the device as it may cause loss of pending transactions.
- Review Square's status online to rule out any ongoing system outages.
If these steps don't resolve the issue, contacting Square support for further assistance is recommended.
