Amazon Renewed is a program that offers pre-owned, refurbished, and open-box products that have been tested and certified to work and look like new. Products sold on Amazon Renewed are professionally inspected and tested to meet quality standards by an Amazon qualified and performance-managed supplier. The program offers a 90-day Amazon Renewed Guarantee, which is a limited warranty that guarantees to the customer that the product should work as expected up to 90 days after purchase; otherwise, the customer is entitled to a free refund or replacement.
The cosmetic condition of the products sold on Amazon Renewed varies from "Premium" to "Acceptable". The cosmetic condition of the product determines the visible damage, battery capacity, and warranty. For example, a product in "Premium" condition has no signs of cosmetic damage, and the battery capacity is greater than 90%, while a product in "Acceptable" condition has visible scratches and is perceptible to touch, and the battery capacity is greater than 80% .
Amazon Renewed products are capable of being repaired/refurbished and tested. The refurbishment process typically includes a diagnostic test, replacement of any defective parts, a thorough cleaning and inspection process, and repackaging where applicable. The products are shipped with all relevant accessories as expected for a new product, and the product is backed by the Amazon Renewed Guarantee.
Regarding ingredients or materials, Amazon has a compliance checklist that outlines certain ingredients that are prohibited on the site, including potentially harmful materials like mercury in skincare products. However, this applies to all products sold on Amazon, not just those sold through the Renewed program. When selling beauty products on Amazon, sellers must comply with the criteria set forth by the platform, including ensuring that all products are safe to use and free from any hazardous substances and that each ingredient is labeled clearly.
