bath and body works customer care review

11 months ago 21
Nature

Bath and Body Works is a popular brand that offers a wide range of products, including body care, hand soaps and sanitizers, fragrance, and home fragrances. However, the brands transparency regarding its ingredients is limited. While the ingredients are listed on all product labels, the brand does not list ingredients for any product listed for purchase on its website. Customers can search for ingredient information by name, specific ingredient, and/or SKU/UPC number on the Bath and Body Works website. The brand also discloses ingredients online for home fragrance products. However, the lack of transparency in ingredients makes it difficult to determine which products are vegan.

Some of the Bath and Body Works products contain ingredients of concern, such as fragrance, parabens, artificial colors and dyes, sulfates, and methylisothiazolinone. The brand does not use formaldehyde as an ingredient, but its personal care products may contain low levels of formaldehyde-releasing preservatives. The safety data sheets for Bath and Body Works Wallflowers Home Fragrance Refill Citrus & Spice and Snowflakes & Citrus list the ingredients and their classifications.

Positive aspects of Bath and Body Works products include their pleasant scents and the brands popularity among customers. However, the brand falls short in all three pillars of what is considered a conscious brand.