Google Reviews is a system where users can leave ratings and detailed reviews about businesses and places they have visited through Google Maps and Google Business Profiles. The system emphasizes high-quality, insightful reviews written by experts or enthusiasts to help users make informed decisions. Users can also react to reviews, report inappropriate content, and businesses can respond to reviews as well. There are policies in place to moderate and remove reviews that violate guidelines to maintain trustworthiness. Additionally, Google My Business API allows business owners to manage review data, including listing, replying to, and deleting reviews if needed.
Recent user experiences suggest some distrust in the reviews system due to perceptions that negative reviews might be removed more easily, which affects transparency.
