To put emergency electricity credit on a smart meter, the general process involves activating emergency credit when the balance on the meter falls below a certain amount (often below £1 or £0). This can be done directly on the meter or via an In-Home Display (IHD) associated with the smart meter. Usually, the meter screen will display a prompt to activate emergency credit when the balance is low. Here are the typical steps:
- Wake up the meter display by pressing a button if it's off.
- Navigate to the menu option for emergency credit or prepayment credit.
- Select the emergency credit option and confirm activation (sometimes by holding down a specific button).
- The meter will show the emergency credit amount activated (often £10).
- Once activated, the emergency credit allows electricity supply to continue until the credit is repaid with the next top-up.
Specific instructions vary by meter manufacturer and model. For example, with Honeywell or EDMI smart meters, pressing and holding the return or a specific button activates emergency credit. On others, you may use the IHD screen to navigate to "Activate" and confirm emergency credit. It's important to ensure appliances are switched off before reconnecting supply if it was off. Would it be helpful to get instructions for a specific smart meter brand or model? Or instructions on activating emergency electricity through an In-Home Display (IHD)?
