what is a bpo call center

A BPO call center is a team of outsourced agents who handle incoming and outgoing customer calls for other businesses. BPO stands for business process outsourcing, which means outsourcing some aspect of a businesss operations to a third-party vendor or service provider. BPO call centers handle more than just calls, they can also handle tasks such as order processing and customer support. BPO call centers use their own advanced call center technology, which enables their agents to execute on a companys existing processes with higher efficiency and ROI. BPO call centers can be a good option for businesses that dont have the staff, tools, and skills required to meet their customers expectations of call center service.