what is a key holder job

A key holder is a professional who is responsible for opening and closing a store along with a range of administrative duties. Key holder job responsibilities may include unlocking and locking the store, helping customer service employees, ensuring the store is clean and organized, managing the alarm system, and providing leadership support. Key holders may also be responsible for handling customers inquiries, managing and escalating customers complaints, monitoring the alarm system, keeping track of the deliveries, supporting staff training, cooperating in companys events, and recommending operational strategies to meet business goals and objectives. A good key holder must have excellent customer service skills since they work directly with customers throughout the day. Key holders should be skilled in operations and have experience managing and working as an associate. They may work in retail businesses, hospitality businesses, healthcare, and more.