A phone extension is a short add-on number assigned to an employee, a project team, or a department of your main business number
. It is typically a few digits long and is used to route calls within an office or organization
. Extensions allow callers to connect to different departments and employees within the company, making it easier for them to reach the person or department they need
. Phone extensions work by adding a few digits to the end of a main phone number, which is usually a four to six-digit number
. For example, if the main business number is 555-1234 and the extension is 5678, you would dial 555-1234-5678 to reach the specific person or department
. Extensions are beneficial for several reasons:
- They make it easier for callers to reach the person or department they need
- They allow callers to wait on hold until an agent is available to assist them
- They enable efficient call transfer and create a more professional image for your business
To call an extension number, you simply need to dial the main phone number and then enter the extension number when prompted
. This process can be done using a smartphone or a landline
