what is itil certification

ITIL certification stands for the IT Infrastructure Library certification, which is an internationally recognized framework for IT service management. It focuses on best practices for IT service delivery, aiming to reduce risk, improve customer relations, and support IT environments. The certification offers various levels, including Foundation, Intermediate, Expert, and Master, each validating an individuals level of competency in specific areas that ITIL covers. The certification provides benefits such as improving service timelines, customer satisfaction, and visibility and flexibility in the IT environment. It also helps individuals establish their skills and expertise in taking a systematic and professional approach to IT service management. The ITIL 4 certification scheme has been streamlined to offer three main designation paths: Managing Professional (MP), Strategic Leader (SL), or Practice Manager (PM) paths, each with their own modules to complete.