what is office correspondence

Office correspondence refers to the exchange of information in a written format for the purpose of business activities. It can take place between organizations, within organizations, or between customers and the organization. The correspondence refers to the written communication between persons, so oral communication or face-to-face communication is not considered office correspondence. The purpose of office correspondence is to convey ideas, reports, information, rules and directions, policy and procedures, guidelines, etc. . The importance of office correspondence lies in the fact that it is the formal way of exchanging information by which professional relationships are maintained between organizations, employees, and clients. Since it is in a written form, it can serve as a future reference for the information being communicated. Office correspondence can be in the form of letters, emails, text messages, memos, etc. . The types of correspondence include official letters, which can be handwritten or printed, and modern methods such as email and fax. Effective business communication should have qualities such as clarity, completeness, conciseness, correctness, courtesy, and consideration.