An agent should tell a consumer who asks what a 2-star rating means that it generally indicates a "Below Average" rating when referring to plans (such as Medicare plans), meaning the plan's past performance is below average compared to others. If referring to hotels, a 2-star rating means basic accommodations with some comfort and necessary amenities, suitable for economy travelers, offering essential services like a designated reception, en suite bathrooms, and possibly breakfast and dinner services. The standard and service level are modest but better than a 1-star rating, focusing on basic comfort and hygiene.
For example, in the context of insurance or plans, this rating indicates below average performance and may reflect less popularity or satisfaction among consumers. For hotels, it means affordable stay with basic but slightly enhanced comfort and service compared to the lowest category.
